Interactive Voice Response (IVR) is a represent a telephony menu system
That helps in identification, segmentation and routing of callers to the most appropriate agent within your team.
It is a simple and effective and it significantly reduce costs and consequently increase efficiency within any company.
Interactive Voice Response deals with:
Configuration of personalized IVR message and prompts
Use of pre-recorded IVR messages
Collection of information about your callers
Automation of customer support
Prioritizing calls based on value
Routing the caller to the right agent or department
Thriving with high call volumes
Improvement of your company’s image
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