Here are some of the key call center metrics used to track inbound phone calls:
Call Duration – the total length of a call.
Call Connected – if a call connected to a destination.
Call Completed – when the call is disconnected.
Call Converted – if a call has met conversion criteria.
If you are working with inbound calls,
Ringba gives you the tools you need to manage your business and make more money from your phone calls, including:
Number Management – Create and manage local and toll-free phone numbers in countries all over the world.
Call Analytics – Detailed and granular analytics about your calls.
Call Routing – Build dynamic routing plans for forwarding calls to targets.
Call Recording – Listen to call recordings to better understand your callers.
Reporting – View reports and optimize your campaigns with actionable insights.
It makes it easy to get the data you need about your calls to effectively manage your call marketing business.
I hope this helps you!
