I wanna mention some of the benefits of using IVR System for small business:
Configures personalized greeting messages and prompts.
Gathers caller information, which creates a huge database of potential clients.
Provides virtual receptionist, which automates the process of routing calls to right agents.
Routes the call to right agent based upon value of a particular client.
Handles high volume call.
Helps connect clients from different regions in their local language.
Increases first contact resolution.
Minimizes the minimum time an agent spends on each call.
Decreases the operational cost and helps in targeted marketing.
Provides customized experience for each client.
So it is wise decision to use
IVR System for small business.
I hope this helps you!
