IVR is a must have for any business because:
It is Cost effective
It gives Big brand image to your business.
It does not require any infrastructure and all you need is PC and internet.
The lines are never down like Old Telephone lines so you never Miss a Call.
You can receive calls even when you are not in office.
And you have all the data in the dashboard and all the data of previously recorded calls as well.
It can be Used for Lead capture, Customer care, Marketing, Automation, after hour calls, Call Recording and many more.
There are upcoming technologies like yako voice, companies are highly investing in Yako IVR & Cloud telephony.
Check
Best IVR System to glance and try a good IVR service.
Thanks for reading!
