Inbound call center software solution is the one that gives your business the ability to connect online activities with offline activities and offers powerful insights and information about your callers.
This gives you the ability to understand your target audience like never before and optimize your marketing efforts to provide a better experience and improve your ROI.
There are plenty of services for
tracking inbound calls. So, before deciding try to choose the one which have important features like:
Manage phone numbers – Create local and toll-free phone numbers to track your call marketing campaigns and route your call traffic to target destinations.
Track the source of inbound calls – Call Tracking gives you access to granular insights about your marketing efforts and allows you to see exactly where they clicked to call.
Figure out what is working – With detailed analytics and reports about your call traffic, you can optimize your campaigns and improve your caller experience to earn more per call.
Manage call routing and forwarding – When a customer makes a call to your tracking number, the call is automatically routed and forwarded to the most optimal target.
Record phone conversations – Listen to how calls are being serviced and monitor agent performance.
View reports and optimize in real-time – View reports, dig into call logs and optimize your campaigns using real-time data about you calls.
I also want to recommend the one which I have been using and from which I am highly benefited. It’s Ringba which is the ultimate call tracking and analytics platform for tracking your inbound calls and running call marketing campaigns. This software provides everything you need to track your calls and optimize your call marketing campaigns.
I hope you find this helpful!
