Use of right tools and software is a prime importance to make call center successful!
Because if you perform your task manually without the help of tools then there may occur many problems like imbalance in the load, inefficiency in the work and many more.
If you are in search of an advanced call routing software then I recommend you the one which I am using and you also can be highly benefited. It’s Ringba which is one of the
best call center software.
It’s advanced call routing features allows you to:
keep your agents at maximum capacity
reduce abandons
monetizing every call that comes through your contact center.
Ringba was specifically designed
To provide call centers with the tools they need to optimize their call flow and load balance their call traffic.
Create dynamic routing plans for your campaigns based on schedule, concurrency, volume caps, productivity, and performance.
Virtually eliminate abandons by monitoring your available agents and automatically route your overflow to call buyers and marketplaces to reclaim lost revenue.
Monitor groups of agents across numerous campaigns making sure to never overload your team and gives you the flexibility to adjust your concurrency in real-time.
Arm your team leaders and floor managers today with the ability to help maximize your revenues and stop wasting calls now.
I hope this can help you!
