In outbound call center service:
call agents do call the target audience and existing customer to improve the brand image as well as generate qualified leads.
They provides services like:
Telemarketing Services
Appointment Scheduling
Lead Generation
Customer Surveys
Third Party Verification
In
Inbound Call Center Service:
call agents take all incoming calls of the customers and respond to their queries related to products and services.
They Provides services like:
Help Desk Support
Customer Support
Inquiry handling
Call Answering
I hope this helps you!
