Software for call center

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I suggest you to use good software that can help you balance load and perform call center tasks smoothly, effectively and easily.

The one I am using and satisfied is Ringba which mainly focuses on ultimatetracking, reporting, routing, recording, and attribution for calls.

It gives you the tools you need to manage your business and make more money from your phone calls, including:

Number Management – Create and manage local and toll-free phone numbers in countries all over the world.
Call Analytics – Detailed and granular analytics about your calls.
Call Routing – Build dynamic routing plans for forwarding calls to targets.
Call Recording – Listen to call recordings to better understand your callers.
Reporting – View reports and optimize your campaigns with actionable insights.
Also this call tracking software helps to:

provide call centers with the tools they need to optimize their call flow and load balance their call traffic.
create dynamic routing plans for your campaigns based on schedule, concurrency, volume caps, productivity, and performance.
eliminate abandons by monitoring your available agents and automatically route your overflow to call buyers and marketplaces to reclaim lost revenue.
monitor groups of agents across numerous campaigns making sure to never overload your team and gives you the flexibility to adjust your concurrency in real-time.
arm your team leaders and floor managers today with the ability to help maximize your revenues and stop wasting calls now.
Thank you for reading!